Payment Policy

30 Day Money Back Period

We provide a 30-day money back guarantee on all Web Hosting and Cloud Phone packages with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
  • Refunds exclude setup fee (cloud hosting)
  • Refunds do not include cost of additional services purchased  (such as service add ons).
  • A written request must be submitted separately from the cancellation request within 30 days of cancellation.
  • Refunds are sent within 30 days of receiving the refund request.
  • Refunds are not granted to accounts closed for TOS or AUP violations.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

Late Invoices

We do NOT provide extensions on invoices here at B3 Host

All invoices should be paid on DUE DATE. We do have a 7 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting, cloud phone packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), semi annual (6 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

Return Policy for Phone Numbers and Phone Lines

At B3 Host Communications, we strive to provide excellent service to our clients. However, we understand that circumstances may change, and you may need to cancel or return a phone number or phone line. Please review our return policy below:

1. Phone Number/Line Activation

  • Once a phone number or phone line is activated, it becomes part of your service with B3 Host Communications. Activation includes provisioning the phone number in our system and enabling service.
  • A non-refundable activation fee may apply, depending on the package chosen.

2. Cancellation or Return of Phone Numbers/Lines

  • If you wish to cancel a phone number or line after activation, you must notify us within 30 days of activation.
  • Cancellations requested after 30 days will not be eligible for a refund.
  • For phone numbers or lines not in use, you may request cancellation, but no refund will be provided for the remaining portion of the term.

3. Refunds

  • Refunds for phone numbers or lines may be issued in cases where the service has been billed in error, or if there are technical issues beyond our control that cannot be resolved within a reasonable time frame.
  • If a refund is granted, it will be prorated from the time of activation to the cancellation date.

4. Transfer of Phone Numbers

  • In cases where you need to transfer your phone number to another service provider, B3 Host Communications will assist with the transfer process, but once the number is transferred, it will no longer be available under your B3 Host account.
  • There may be a fee for number transfers, depending on the circumstances.

5. Non-Refundable Fees

  • Any one-time setup or activation fees related to phone number provisioning are non-refundable.
  • If you have subscribed to a specific term or package, early cancellation will result in the forfeiture of any unused portion of your contract.

6. Service Issues

  • Should you experience issues with your phone service, we will work diligently to resolve them within a reasonable timeframe. If the issue is due to an error on our part, we will take appropriate action to address it, including providing a partial refund if necessary.

By using our phone services, you acknowledge and agree to this return policy as part of our Terms and Conditions.