The Challenge
When Revivaltime Tabernacle Worldwide Ministries opened their doors to refugees in crisis, the need was immediate and the communication pressure was immense. Donors needed a way to give. Volunteers needed coordination. Families seeking assistance needed to reach the facility without incurring long-distance charges. Everything was moving fast and the ministry’s existing communication setup wasn’t built for that kind of demand.
The Solution
B3 Host provisioned a dedicated toll-free vanity number ending in RTT , so donors, volunteers, and families in need could reach the ministry instantly at no cost to them. Easy to remember, unmistakably theirs. With Advanced call routing, callers were matched with the correct department. We also configured a Text-to-Give SMS keyword so donors could text one word and receive a secure giving link immediately. No barriers. No delays. The ministry focused on the people. We handled the rest.
The result: The ministry was able to stay focused on serving those in need, while every call, request, and donation opportunity was handled smoothly and efficiently throughout their outreach. As the season of supporting refugees came to a close, the success of the system led the church to expand its communication setup—adding more internal phones, improving staff connectivity, and implementing paging capabilities throughout the facility to better support their media team and ministry operations.
